Garden Studios, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
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We provide concierge management services for all types of clients including private individuals, small start-ups and multi-national companies. We provide the right service provider(s) who will adequately take care of the interest of our clients. We continue to seek innovative ways of ensuring quality service delivery and a smarter customer experience.
We operate simple and seamless concierge management services that are hassle-free, and are responsive to the needs of our clients and tailor our services to meet their peculiar needs. We listen to them and assist them in navigating through the complex web of service providers to sieve out the most capable hands. We continue to maintain regular contact with our clients throughout, aiming to ensure maximum value for their money, client satisfaction, and a smarter customer experience.
Our mission is to be the preferred first point of call and best gateway to all service providers both locally and internationally. We will realise this mission by setting the highest standards for service delivery and customer satisfaction, using our customer experience data intelligence to provide a smarter customer experience, and making the world easier to navigate by knowing how to navigate the myriad of service providers.
Technology is changing society, so we need to focus on the customer experience more than ever. We are continuously planning for the present and the future. This requires adapting to changing circumstances in the marketplace as the need arises.
We therefore aim to:
Ensure Customer Satisfaction: this entails effective management of vital links between our clients and service providers; and
Demonstrate Efficiency: this entails the delivery of quality concierge management services to ensure the creation of a global brand of choice; and
Create A Symbiotic Relationship between Our People, Clients and Service Providers: this includes the creation of an effective partnership that works.
(1) Requirement Gathering
Clearly define the requirement, need or problem.
Develop the solution, explore options/cost savings etc..
Develop the solution, refining as necessary
Finalise the proposal ready for submission
Deliver the agreed solution
(6) Ongoing Management
Maintenance, support, renegotiation, if applicable
UK Best Practice Methodology For Managing Projects
MS Project 2013
Task Scheduling Management
Business Intelligence Analytics
Interactive Reporting In Real-time
Managing Demand Efficiently
Avoiding Waste. Managing It As Efficiently As Possible
Project Management Institute
Work Order Management System
Managing Requests From Clients Thorough To Resolution
Analysing Markets In Real-time; Data-Crunching and Data Modelling
Understand The Business Process and Associated Data
Fraud and Cyber Crime Incoming Feeds
Content Management System
Simple, Secure File Sharing From Anywhere